Compliants Policy

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
 
Widget Benefit - Advisory

We will provide you with a ‘widget’ to put on your website once you are successfully endorsed.
The ‘widget’ will show your live review rating score and provide a link to where customers can leave you a review and see your profile page details, which is a massive benefit to your business. The coding for this will be sent to you when you become endorsed.

You can add this widget to your website as soon as your endorsement has been approved, but this will not affect your endorsement status

LINKS TO OTHER SITES - Advisory

Remember you can add links to other sites for customers to see reviews, membership details etc

SECURITY/PRIVACY POLICY - Advisory

Your site must be compliant with GDPR requirements if you ask customers to contact you through your site.  Your site needs to be secure and include statements about use of customers details.  Your website developer can assist with this or if you update the site yourself you will need to review the GDPR online compliance terms.
Your site should also include Privacy Policy details.

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